Support Topics
How to Return/Exchange Items
How do I return/exchange an item to Maryland Square?
Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not accept COD's and any item sent "Return to Sender" is not usually received.
If you have misplaced your return form, that's fine. Simply enclose a note in the return with your name, address, phone number, and a brief explanation. If the item was a gift, please include the name and address of the person who gave you the item if possible.
To simplify the return process, try Maryland Square's new "Return Label" return service.
Return/Exchange using Return Label (Most Convenient)
Simply attach the Return Label to the outside of your package and return to a FedEx location. Please visit https://local.fedex.com/en-us to find the nearest drop off locations. The Return Label will deduct $9.99 from your refund amount in order to cover the return shipping and processing fees (sales tax will apply to residents of certain states). Please allow at least 10 business days for your return to reach us. The Return Label service is not available for APO/FPO, Alaska, Hawaii, or U.S. Territory shipments.
Return/Exchange On Your Own
Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
Address package to:
Maryland Square
Returns and Exchange Dept.
1350 Williams Street
Chippewa Falls, WI 54729
Wrap your return securely in its original box and ship it using the "Return Label" or insured Parcel Post to:
Maryland Square
Returns and Exchange Dept.
1350 Williams Street
Chippewa Falls, WI 54729
If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-800-274-7196. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also email us anytime. When calling or e-mailing, please have your order number and/or the zip code and last name of the person to whom the item was billed.
If you have misplaced your return form, that's fine. Simply enclose a note in the return with your name, address, phone number, and a brief explanation. If the item was a gift, please include the name and address of the person who gave you the item if possible.
To simplify the return process, try Maryland Square's new "Return Label" return service.
Return/Exchange using Return Label (Most Convenient)
Simply attach the Return Label to the outside of your package and return to a FedEx location. Please visit https://local.fedex.com/en-us to find the nearest drop off locations. The Return Label will deduct $9.99 from your refund amount in order to cover the return shipping and processing fees (sales tax will apply to residents of certain states). Please allow at least 10 business days for your return to reach us. The Return Label service is not available for APO/FPO, Alaska, Hawaii, or U.S. Territory shipments.
Return/Exchange On Your Own
Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
Address package to:
Maryland Square
Returns and Exchange Dept.
1350 Williams Street
Chippewa Falls, WI 54729
Wrap your return securely in its original box and ship it using the "Return Label" or insured Parcel Post to:
Maryland Square
Returns and Exchange Dept.
1350 Williams Street
Chippewa Falls, WI 54729
If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-800-274-7196. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also email us anytime. When calling or e-mailing, please have your order number and/or the zip code and last name of the person to whom the item was billed.