Backorder Status & Shipping
Can I check on a backordered item? How will I know when my backordered item is shipped?
Once your order has shipped, you will be sent an email confirmation. If an item is on temporary backorder, we will send you a postcard in the mail with its expected ship date. If we have your email address on file, we will also send you an email notification. You can check on a backordered item either by going online to the "Order Status" link on the top of any page on the website or by contacting us. Customer service representatives are available between 6:00 am and midnight (Central time), 7 days a week.